Last updated: 28 October 2026

Grievance Redressal

This page explains how to raise a complaint about Nursery, as required by the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023.

Grievance Officer

Yash Pachchigar Yashjay Private Limited 1 to 12, 14 to 22, 2nd Floor, Ascon City, Citylight Road, Surat 395007, Gujarat, India Email: care@gardensoftheweb.com Phone: +91 63521 87401

What you can complain about

• A site or app on Nursery or gardensoftheweb.com that is unlawful or breaks our Acceptable Use Policy.
• Content that infringes your copyright or trademark, or impersonates you.
• How we handle your personal data.
• Your account, payments or refunds.

How to complain

Email care@gardensoftheweb.com with:

• your name and how to reach you
• the web address or account your complaint is about
• what the problem is
• any proof you have, such as screenshots or proof that you own a brand

Our timelines

• Acknowledge: within 24 (twenty-four) hours of receiving your complaint.
• Resolve: within 15 (fifteen) days of receiving it. We will tell you what we did and why.
• Orders from a court or government agency to remove unlawful content: we act within the time the law requires.

Personal data complaints

If your complaint is about your personal data, the Grievance Officer handles it under the DPDP Act within the same timelines. If you are not satisfied with our answer, you can complain to the Data Protection Board of India.