Last updated: 28 October 2026
Refund and Cancellation Policy
This policy covers payments made to Yashjay Private Limited for Nursery.
Unused credits
- If you bought credits and have not used them, you can ask for a full refund within 7 (seven) days of the purchase.
- If you have used part of a pack, only the unused credits from that pack can be refunded.
- Free credits are always used first, and the credits you bought last. So credits you just bought stay unused for as long as possible.
- After 7 days, purchased credits are not refundable.
What cannot be refunded
- Credits already used for builds or changes.
- Free credits, including the 200 free credits given to new beta accounts. Free credits have no cash value.
Agent mistakes
If a fix is needed because of the agent's own mistake, we do not charge credits for that fix.
Failed or duplicate payments
If your money was taken but the payment failed, or you were charged twice for the same purchase, we refund the full amount.
How to ask for a refund
Write to care@gardensoftheweb.com from your account email. Include:
- the date of the payment
- the amount
- the Razorpay payment reference, if you have it
When you get your money
- We reply to every refund request within 3 (three) working days.
- Once approved, the refund goes back to the original payment method (the same UPI account or card).
- It reaches you within 5 (five) to 7 (seven) working days after approval. Your bank may take longer to show it.
Cancelling a plan
Monthly plans are not offered yet. When they are:
- You can cancel at any time.
- Cancelling stops the next renewal.
- Your current period runs to its end. You keep using the plan until then.
Closing your account
You can close your account at any time. Unused purchased credits within the 7 day window can be refunded as above.